Draft. This document is a working draft and has not been reviewed by a Canadian lawyer. Petolina is reviewing it. By using the platform, you accept these terms in their current form; the final version will be linked here.

Vet Terms

Last updated June 2026 · Applies if you offer veterinary consultations on petolina.com

In plain language: You're a licensed Canadian veterinarian using Petolina to take paid consultations. You're responsible for following the rules of your provincial college, carrying your own malpractice insurance, and giving good clinical care. We take 15% and route 85% to your bank.

1. Independent practitioner

Vets on Petolina are independent licensed practitioners. Petolina is a platform that lets you accept paid telemedicine consultations; it is not your employer, clinic, or professional regulator.

2. Eligibility and verification

To list yourself as a vet you must:

  • Hold a valid, current licence to practise veterinary medicine in at least one Canadian province or territory.
  • Upload a copy of your provincial licence document for review by Petolina's admin team.
  • Provide your provincial college licence number for verification.
  • Acknowledge that you are required to carry your own professional malpractice insurance (see section 6).

Your profile remains hidden from the public directory until our admin team verifies your licence document. Verification typically takes under 48 hours. We may revoke verification if your licence is later suspended or cancelled, or if you fail to provide updated documents on request.

3. Provincial scope

You may consult only with pet owners located in a province where you are licensed. You are responsible for following the telemedicine regulations of your provincial college (e.g., College of Veterinarians of Ontario, College of Veterinarians of British Columbia, Ordre des médecins vétérinaires du Québec, and equivalents). These regulations govern, among other things, whether you may prescribe medication following an online consultation and whether an existing in-person relationship is required.

4. Bookings and payment

All consultations booked through the Petolina platform must be carried out on the Petolina platform (including the video room we provision). You may not solicit Petolina users to consult off-platform for appointments that originated here.

Petolina charges a platform fee of 15% of the base consultation price. The remainder is transferred via Stripe Connect to your connected bank account on Stripe's payout schedule.

5. Standard of care

You agree to:

  • Provide clinical advice consistent with the standard of care expected of a licensed Canadian veterinarian.
  • Tell the pet owner clearly when their pet's case is an emergency and direct them to in-person emergency care.
  • Decline or refer cases that exceed the appropriate scope of online telemedicine.
  • Keep adequate clinical records of consultations performed through the platform, as required by your provincial college.
  • Maintain confidentiality of patient information consistent with PIPEDA and provincial veterinary law.

6. Malpractice insurance

You confirm that you carry, and will maintain throughout your time on Petolina, a current professional malpractice insurance policy covering telemedicine consultations. Most Canadian provincial colleges already require this for licensure. Petolina is not your insurer and is not liable to a pet owner for outcomes of a consultation.

7. No emergency care

Petolina is not an emergency veterinary service. Your profile and booking flow must make this clear to pet owners. If during a consult you determine a pet needs urgent in-person care, end the consult and instruct the owner to go to a local emergency clinic immediately.

8. Decline and cancellation

You may decline a booking before the scheduled start time, with or without a reason. The pet owner is refunded in full automatically. Repeated last-minute declines may reduce your visibility in search.

9. Articles, Q&A, and reviews

Content you post on Petolina (articles, Q&A answers, profile bio) must be consistent with the standard of care in section 5. Pet owners may leave 1–5 star reviews after a consult; we do not edit reviews on a vet's behalf except to remove content that violates our Terms of Service.

10. Suspension

Petolina may suspend or revoke your verified status if your provincial licence is suspended or revoked, if you receive a credible report of a breach of clinical standards, or if you violate these Terms.

11. Contact

Vet support: hello@petolina.com.