Contact & help
Reach the right team directly — we usually reply within one business day.
- hello@petolina.comGeneral questions & account help
- sitters@petolina.comPet sitters — joining or sitter support
- vets@petolina.comVeterinarians — joining or consult support
- privacy@petolina.comPrivacy & personal-data requests
- trust@petolina.comTrust & safety — report a user or content
Customer service phone
For urgent help — changing a locked availability date, cancelling an in-progress booking, or an issue we couldn't handle in-app — call us:
Hours: Mon–Fri 9am–6pm ET. Outside hours, leave a voicemail and we'll call you back the next business day.