Draft. This document is a working draft and has not been reviewed by a Canadian lawyer. Petolina is reviewing it. By using the platform, you accept these terms in their current form; the final version will be linked here.

Terms of Service

Last updated June 2026 · Effective for all users of petolina.com

In plain language: Petolina is a Canadian neighbourhood platform for pet owners. You agree to be honest in your account, respectful in your interactions, and to take responsibility for the bookings and content you create. We can suspend accounts that abuse the platform. We're not the vet, the sitter, or the marketplace seller — we're the platform that connects you.

1. Who we are

Petolina ("Petolina," "we," "us") operates the website at petolina.com and related services (the "Service"). We are based in Canada and these Terms are governed by Canadian law (see section 12).

2. Eligibility

You must be at least 18 years old and a resident of Canada to use Petolina. By creating an account you confirm both. You must provide accurate information at signup and keep it current.

3. Your account

You are responsible for the activity on your account, including protecting your password. Notify us at hello@petolina.com if you suspect unauthorized access. You may close your account at any time from your profile.

4. Acceptable use

You agree not to:

  • Post content that is harassing, hateful, fraudulent, or illegal.
  • Solicit bookings or payments outside of Petolina's payment system for services that originated on Petolina.
  • Impersonate another person, business, sitter, or veterinarian.
  • Scrape, crawl, or otherwise extract data from the Service in bulk without our written permission.
  • Use the Service to send spam or commercial messages at scale.
  • Misuse the lost-and-found feature (false reports, demands for ransom, harassment of finders).

5. Your content

You retain ownership of the content you post (text, photos, reviews, articles). You grant Petolina a worldwide, non-exclusive, royalty-free licence to host, display, and distribute your content as needed to operate the Service. You can revoke this licence for any given piece of content by deleting it.

6. Bookings and payments

Pet owners book sitters and veterinarians through Petolina. Payments are processed by Stripe Inc. and Stripe Payments Canada Ltd. Petolina collects a platform fee (15% on vet consults, 20% on sitter bookings). Customers also pay the Stripe processing fee on each transaction, shown as a separate line at checkout.

Bookings are commercial transactions between the pet owner and the sitter or veterinarian. Petolina is not a party to those transactions; we provide the technology, payment routing, and customer support tools that make them possible. Each side's obligations are described in the Sitter Terms and Vet Terms.

7. Refunds

Refunds are governed by our Refund Policy. Stripe processing fees are not refundable.

8. Vet consultations are not emergency care

Online vet consultations on Petolina are non-emergency in nature. If your pet is in distress, suspected to be poisoned, has trouble breathing, is bleeding heavily, or showing any other sign of urgent illness or injury, contact a local emergency veterinary clinic immediately.

9. Disclaimers

The Service is provided "as is" and "as available." Petolina does not warrant the quality or outcome of any sitter, vet, or marketplace transaction. We do not verify every claim made by users beyond the explicit verifications we describe (e.g., vet licence review).

10. Limitation of liability

To the maximum extent permitted by Canadian law, Petolina's total liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid to Petolina in the 12 months preceding the claim, or (b) CAD$100. We are not liable for indirect, special, incidental, or consequential damages.

11. Termination and suspension

We can suspend or terminate any account that violates these Terms, creates risk for other users, or is the subject of repeated reports. Material amounts already paid for confirmed but unfulfilled bookings will be refunded.

12. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in that province. Disputes will be brought in the courts of Ontario, except where Canadian consumer protection law gives you a non-waivable right to a different forum.

13. Changes

We may update these Terms. If the changes are material, we will notify you by email or via the Service. Continued use after the changes take effect means you accept them.

14. Contact

Questions? Email hello@petolina.com.